Effective Date: 09.03.2025
Welcome to Mind Care Kerala. By accessing and using our website mindcarekerala.com and our counseling services, you agree to comply with the following Terms and Conditions. Please read them carefully.
1. Use of Services
- Our counseling services are intended for individuals seeking mental health support and guidance.
- Services are provided by licensed professionals or qualified counselors.
- The advice given during counseling sessions is not a substitute for medical treatment, diagnosis, or emergency psychiatric care.
2. Booking and Payments
- All appointments must be booked in advance through our website or contact channels.
- Payments for sessions must be completed before the scheduled appointment.
- Refunds and cancellations are subject to our Refund and Returns Policy.
3. Confidentiality
- We are committed to maintaining the confidentiality of all client interactions.
- Personal data and session details are kept secure and will not be shared without client consent, except where required by law (e.g., risk of harm to self or others).
4. Client Responsibilities
- Clients are expected to provide accurate personal information and adhere to scheduled appointments.
- Any inappropriate behavior towards counselors or staff will result in termination of services without a refund.
- Clients must not record, distribute, or misuse session content without explicit consent.
5. Online Counseling Services
- Clients are responsible for ensuring a stable internet connection for online sessions.
- Mind Care Kerala is not liable for technical disruptions beyond our control.
- Sessions may be rescheduled in case of unavoidable technical issues.
6. Limitation of Liability
- Mind Care Kerala is not responsible for any direct, indirect, or consequential damages resulting from the use of our services.
- Counseling outcomes vary based on individual circumstances, and we do not guarantee specific results.
7. Modifications to Terms
- We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website.
- Continued use of our services implies acceptance of the revised terms.
8. Contact Information
For any inquiries regarding these Terms and Conditions, contact us at:
Email: [email protected]
Phone: +91 9562439636
By using Mind Care Kerala’s services, you acknowledge that you have read and agree to these Terms and Conditions.
